GoToAssist

  • GoToAssist is a cloud based toolset for IT support teams and customer support organisations.
  • GoToAssist has been composed of 3 integrated modules-remote support, IT monitoring and service desk management.
  • It is a part of "GoTo" family of products created by SaaS division of Citrix Systems.
Technology:
  • GoToAssist Remote support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support.
  • The solution allow a desktop view from a client computer. The machines are connected through a TCP/IP network.
  • One of the Expertcity's innovation was to employ the Internet for connectivity, protecting transmission with high-security encryption and multiple passwords.
Features:
  • Remote control lets users use mouse and keyboard to control a remote machine.
  • Two way screen sharing lets user view client's screen and also show user's own screen for training purpose.
  • Remote diagnostics to gather system information from a remote computer.
  • Simultaneous sessions allow user to work on up to eight remote computers at a time.
  • Encryption and authentication security provided by a Secure Sockets Layer website.
  • File transfer for moving files between computers.

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